Lanzarote Paradise Villas is an English website acting on behalf of the property owners, for your piece of mind all the properties have been inspected by us and the information is true to the best of our knowledge.
We try our very best to provide the correct information (including the availability) as this is updated after every booking made.

Lanzarote Paradise Villas can not assumes responsibility for personal injury, damage or loss to the property or of personal / material items during your stay, for this reason we stress that you buy full holiday insurance to cover you, for illness or injuries or your E1-11 form, and cover for your personal items and credit cards. This does not mean that you are left to fend for yourselves while on holiday as once you have booked we pass this information on to the owners or the property management and they will take care of your every need while on holiday.

1. Payment facilities and amounts
A 20% deposit is required when making the booking and the balance is due 6 weeks prior to your arrival.
Payment can be made by credit cards, Bank transfer or by Cheque, all this information will be available to you upon booking.

2. Cancellations
In the event of having to make any cancellations the following charges are applicable:
10% of the deposit is a non refundable charge
45-60 days prior to arrival the 20% deposit is forfeited
21-45 days prior to arrival 50%
0 -21 days prior to arrival 100%
The owners are paid in advance therefore these charge’s are applicable.

3. Complaints
Every effort is made to ensure your enjoyment is not affected while on holiday,but we can not accept liability for loss of main services such as electricity or water supplies, nor for the consequences of the actions or omissions of the property management who may control supply of mains services, nor any actions taken in the vicinity of the property by any authority over which there is no control.

4. The Company and their Agents will always try to advise you of any building works that are in close Proximity to your property, but we cannot accept any responsibility whatsoever for property development and building works anywhere on the Islands. Reference should be made to the Essential Holiday Information Guide.

5. In the unlikely event that the Client wishes to complain or has a problem about any aspect of the accommodation, the complaint should be conveyed immediately to the managers of the property in order for them to put matters right. Should the matter remain unresolved to the satisfaction of the Client, the Client should convey in writing the complaint to the property manager. In any event, a report must be registered with the property management on the Island without delay . It is a strict condition of booking that the complaints procedure is correctly followed.

6. Any damages or loss to the accommodation caused by the Client or other persons occupying the property and any extended stay beyond the period booked will be charged for to the lead passenger of the Party. In such circumstances payment may be requested on site by the managers.

Athe rules and regulation the only other condition is that you have a wonderful holiday,
We hope to hear from you in the future.